The family has their phone numbers back now but say they want the cell phone company to be more responsive to customers. “I was getting a little frustrated because I could tell the support engineers didn’t know what was going on or the severity of it,” Bristol said. KING 5 talked with T-Mobile, who said it’s an industry-wide problem. They have added a feature that allows customers to set up a password to prevent people from porting their phone service to other carriers and hopes customers will take advantage of it.
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